fg662's Privacy Policy

1 Information We Collect

fg662 may collect various types of information from its users. This information is divided into the following categories:

• Personal Identity Information: Your full name, date of birth, national identity number, and any other identifying information you provide.
• Contact Information: Email address, mobile number, and any postal address you provide.
• Financial Information: bKash, Nagad, Rocket, or bank account details used for deposits and withdrawals.
• Account Information: Username, password (stored in encrypted form), account settings, and preferences.
• Transaction Information: Complete records of deposits, withdrawals, bonus usage, and betting history.
• Technical Information: IP address, browser type and version, operating system, device identifier, and login/logout timestamps.
• Usage Information: Which games you have played, how long your sessions lasted, and your overall activity on the platform.
• Communication Records: Records of conversations you have had with our customer support team via live chat or email.

2 Purpose of Data Collection

fg662 collects and uses your information only for the following legitimate purposes:

• To complete account registration and identity verification, and to ensure fraud prevention.
• To process financial transactions — including deposits, withdrawals, and bonus payments — securely.
• To detect and prevent suspicious activity, money laundering, or fraud.
• To ensure the security of your account and to prevent unauthorised access.
• To provide customer support and to resolve your complaints or queries.
• To improve the quality of our services and to plan new features.
• To send you relevant promotional information and offers, with your consent.
• To ensure responsible gaming and to provide assistance to users when needed.
• To meet applicable legal obligations.

3 Data Storage and Security

fg662 adopts industry-standard technical and organisational measures to ensure the security of your personal information. Our security framework is as follows:

• SSL Encryption: All data transfers are protected with 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — strong cryptographic hashing is used.
• Access Controls: Only authorised staff can access your information, and only on a need-to-know basis.
• Firewall and Security Monitoring: Our systems are monitored continuously and unusual activity is detected immediately.
• Regular Security Audits: The security of our platform is reviewed and tested on a regular basis.

However, transmitting information over the internet is not completely secure — no method can guarantee 100% protection. We take the utmost care to protect your information, but it is not possible to eliminate all risks associated with data transmission.

4 Sharing Information with Third Parties

fg662 does not sell your personal information or transfer it to unauthorised third parties for commercial purposes. Information may be shared in the following specific circumstances:

• Payment Processors: The minimum necessary information is shared with bKash, Nagad, Rocket, and approved banking partners to complete transactions.
• Identity Verification Agencies: As part of the KYC process to ensure regulatory compliance.
• Technology Service Providers: Those who assist in operating the technical infrastructure of our platform and who operate under confidentiality agreements.
• Legal Obligations: To comply with court orders, directions from regulatory authorities, or legal requirements.
• Fraud Prevention: When cooperating with agencies investigating financial crimes.

Outside of the circumstances listed above, we do not disclose your information to any third party.

5 Cookies and Tracking Technologies

fg662 uses cookies and similar technologies to improve the functionality of its platform and to provide you with a better experience. Cookies are used as follows:

• Essential Cookies: These cookies are necessary to keep your login session active and to ensure security. Without them, the platform will not function properly.
• Functional Cookies: Used to remember your language preference, display settings, and game preferences.
• Analytics Cookies: Used to understand which parts of the platform are used most — you are not personally identified through these.

You can manage or disable cookies at any time from your browser settings. However, disabling essential cookies may affect some functionality of the platform.

6 Your Rights

As a user of fg662, you have the following rights over your personal information:

• Right of Access: You may request at any time to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can let us know to have it corrected.
• Right to Erasure: Within the limits of legal obligations, you may request that your information be deleted.
• Right to Object to Processing: You may object at any time to the use of your information for marketing purposes.
• Right to Data Portability: You may request to receive your data in a structured, machine-readable format.
• Right to Withdraw Consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise these rights, email [email protected] or contact us via live chat. We will respond to your request within 30 working days.

7 Data Retention and Deletion

fg662 retains your personal information only for as long as necessary. The retention period depends on the following:

• Active Account: All relevant information is retained for as long as your account remains active.
• After Account Closure: Financial and transaction records are retained for a set period to meet legal and regulatory requirements.
• Legal Disputes: If a dispute or legal proceeding is ongoing, the relevant information is retained until that proceeding is resolved.

Once the set period has passed, we delete your information or anonymise it using secure methods, so that it can no longer be linked to any individual.

8 Privacy of Minors

fg662 strictly prohibits any person under the age of 21 from registering an account or using the service. Our platform is for adults only.

We do not knowingly collect information from minors. If we have evidence that information from a minor has been collected, we will delete that information immediately and suspend the associated account. If you believe a child or minor has mistakenly provided information on our platform, please contact us right away.

9 Marketing Communications

With your consent, fg662 may send you relevant promotional information, bonus offers, and platform updates by email.

You may stop marketing communications at any time by:

• Unsubscribing from the communication preferences settings in your account.
• Clicking the "opt-out" or "unsubscribe" link at the bottom of any email you receive.
• Emailing [email protected] or letting us know directly via live chat.

Even if you stop marketing communications, essential account-related messages (such as transaction confirmations and security alerts) will continue to be sent.

10 Changes to This Policy

fg662 reserves the right to amend or update this Privacy Policy from time to time. If any significant changes are made to the Policy:

• The date of the update will be clearly stated at the top of the page.
• Registered users will be notified by email.
• If you continue to use the platform after the changes, you will be considered to have agreed to the updated Policy.

We recommend that you review this page regularly so that you remain up to date with fg662's Privacy Policy.

11 Contact Us

For any questions, concerns, or requests related to the Privacy Policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Bengali-language live chat support is available around the clock on the fg662.cam website (24/7).
• Website: fg662.cam

We are committed to responding to your request within a maximum of 30 working days. For urgent security-related matters, we aim to respond as quickly as possible.